SAAS CUSTOMER SUCCESS MANAGER - 474591

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview

Customer Success Manager to work with our customers to drive business value through the use of our cloud platforms.  In this role you will play a key role in ensuring successful communication between the Partner deployment team, Siemens Services, and the customer. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions. 5+ years of Customer Success Management, consulting or sales experience working with enterprise customers. The candidate for this position will report directly to the Director of Partner Enablement.

Responsibilities

• Act as the primary technical point of contact for assigned strategic partners and customers
• Guide customers through the deployment, integration, and optimization of cloud PLM solutions
• Develop and maintain technical relationships with key stakeholders at partner and customer organizations
• Work closely with Customer Success team to monitor adoption and deployment
• Coordinate with internal teams (Engineering, Support, Product Management, Cloud Application Services) to resolve technical challenges.
• Work directly with Partner services teams to provide leadership, minimize risk, and safeguard project success.
• Provide regular status updates and technical reviews to stakeholders
• Assist in driving customer adoption and ensuring maximum platform value realization
• Create best practice and standard operating procedure documentation to ensure repeatable successful deployment post sale
• Develop and deliver technical enablement around best practices and processes.

Required Knowledge/Skills, Education, and Experience

• Bachelor’s degree in Engineering, Computer Science, or related technical field
• 5+ years of experience in technical customer-facing roles
• Strong understanding of PLM concepts, processes, and industry best practices
• Experience with cloud technologies (AWS, Azure, or GCP)
• Proven track record of managing complex technical relationships
• Excellence in technical problem-solving and solution architecture
• Strong project management and organizational skills
• Outstanding communication skills, both written and verbal
• Ability to translate complex technical concepts to various audience levels
• 25-50% travel 

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. US citizenship preferred.

Preferred Knowledge/Skills, Education, and Experience

• Experience with Teamcenter, NX, or other Siemens Digital Industries Software Solutions
• Knowledge of manufacturing processes and product development lifecycle

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

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